Resources

Field notes on AI evals and tested automations

Short outlines on evals and workflow automations, for engineering and ops leads shipping AI. Each one is a summary, not the full write-up.

note 01

For engineering and support leads automating ticket triage

Support triage automation: what to check before you trust it

Where support automations quietly go wrong, and how to catch it

note 02

For telehealth engineering and ops leads

Notes on automating intake without automating the mistakes

note 03

For fintech engineering and compliance leads

Notes on automations a reviewer can actually follow